I have questions about my medical/dental claim. Who do I call?

Members must contact their insurance carriers directly for questions pertaining to medical, dental, and vision claims. Insurance ID Cards have contact information for members to call.

I have lost my health insurance identification card(s). How do I get them replaced?

If you have the NYS Empire Plan and need a replacement medical insurance ID card, please contact the Benefits Department at: e-mail benefitsoffice@hicksvillepublicschools.org or call 516-733-2130.

I had a work-related injury. Who do I call for questions or more information?

Please contact the Benefits Department at: e-mail benefitsoffice@hicksvillepublicschools.org or call 516-733-2130.

When is Open Enrollment?

Open Enrollment is November 1st – November 30th each year. That 30-day window is when employees can request to change their health and dental plan, elect Flexible Spending, and/or switch dental providers. All changes take effect the first of the following year.

My dependent child aged-out and is no longer eligible for benefits under my plan. How can I get them insured?

Please contact the please contact the Benefits Department at: e-mail benefitsoffice@hicksvillepublicschools.org or call 516-733-2130.

I am separated from my spouse. Can I take him/her off of my health and dental insurance?

Generally, ex-spouses are removed from insurance the day the divorce decree is approved, signed, and stamped by the courts, provided supporting documentation is received in a timely manner.

How do I update my new address with my insurance companies?

You must notify HR if you have a change of address, phone, status, etc. All requests must be in writing and signed by the employee. Please send all requests to: please contact the Benefits Department at: e-mail benefitsoffice@hicksvillepublicschools.org or call 516-733-2130. Also, please include the effective date of the change. Once we have your request, we will update your information.

I have medical coverage through my spouse and I am losing coverage. Do I have to wait until Open Enrollment to sign up?

If you are losing medical coverage, and you are currently working in a benefits eligible position, you would be able to sign up for medical coverage (off-cycle). A loss of coverage is a qualifying event, and with the proper documentation, you would not have to wait for open enrollment. Specific documentation is required.

Please contact the Benefits Department at: e-mail benefitsoffice@hicksvillepublicschools.org or call 516-733-2130.

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