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Hicksville Public Schools

Frequently Asked Questions

Frequently Asked Questions

Find answers to commonly asked questions on the following topics:

  • I have questions about my medical/dental claim. Who do I call?

    • Members must contact their insurance carriers directly for questions pertaining to medical, dental, and vision claims. Insurance ID Cards have contact information for members to call.

    I have lost my health insurance identification card(s). How do I get them replaced?

    I had a work-related injury. Who do I call for questions or more information?

    When is Open Enrollment?

    • Open Enrollment is November 1st – November 30th each year. That 30-day window is when employees can request to change their health and dental plan, elect Flexible Spending, and/or switch dental providers. All changes take effect the first of the following year.

    My dependent child aged-out and is no longer eligible for benefits under my plan. How can I get them insured?

    I am separated from my spouse. Can I take him/her off of my health and dental insurance?

    • Generally, ex-spouses are removed from insurance the day the divorce decree is approved, signed, and stamped by the courts, provided supporting documentation is received in a timely manner.

    How do I update my new address with my insurance companies?

    • You must notify HR if you have a change of address, phone, status, etc. All requests must be in writing and signed by the employee. Please send all requests to: please contact the Benefits Department at: e-mail benefitsoffice@hicksvillepublicschools.org or call 516-733-2130. Also, please include the effective date of the change. Once we have your request, we will update your information. 

    I have medical coverage through my spouse and I am losing coverage. Do I have to wait until Open Enrollment to sign up?

    • If you are losing medical coverage, and you are currently working in a benefits eligible position, you would be able to sign up for medical coverage (off-cycle). A loss of coverage is a qualifying event, and with the proper documentation, you would not have to wait for open enrollment. Specific documentation is required.

    Please contact the Benefits Department at: e-mail benefitsoffice@hicksvillepublicschools.org or call 516-733-2130.

  • How do I get a record of my Hicksville Public Schools work history/verification of my employment with Hicksville Public Schools?

    What does it mean to be “reachable” on a Civil Service list?

    • A “reachable” candidate is one of the top three interested candidates on the list, in response to a canvass for a position.

    How many bereavement days am I entitled to?

    • Check your bargaining agreement for the number of bereavement days allotted in your contract.

  • Who do I call when I didn’t receive a paycheck and I thought I should?

    Who do I contact if I have any payroll related questions?

    • Questions, please call the Payroll Department at 516-733-2135.

  • I was injured at work and needed to go to the doctor. How do I get a claim number?

    Can I go to any doctor of my choice if I’m going through Workers’ Compensation?

    • Yes, as long as the doctor accepts Workers’ Compensation insurance it will be covered.

    If I lose time from work due to a work-related incident do I need to submit a doctor’s note?

    • Yes, if you lose time from work due to a work-related incident you need to obtain a doctor’s note stating the date of injury on the note and what you are being treated for.

    Who do I contact if I have a question about my Workers’ Compensation claim?

    How long do I have to submit my paperwork for a Workers’ Compensation claim?

    • All paperwork pertaining to Workers’ Compensation should be complete within 48 hours of the injury date.

  • Who do I contact for a replacement of my  ID badge? Is there a cost to replace it?